⚠️ Surrey Police Warn Residents About Doorstep Scams Involving Lost or Stolen Items
Surrey Police have issued a warning to residents about a deceptive tactic used by distraction burglars who may visit homes claiming they have tracked a lost or stolen item to the address. The police emphasize that if someone makes such a claim, residents should not let them into their home.
A genuine victim of theft should report the matter to the police rather than attempting to enter or search another person’s property. Distraction burglars often create convincing stories or pretend to represent trusted organisations such as care agencies, the council, or utility companies investigating gas or water leaks. Some may claim to be dealing with an emergency or even ask for a drink of water.
These criminals may work in pairs, with one person distracting the resident at the door while another tries to enter the property.
Safety Tips from Surrey Police
- Use a video doorbell, intercom, or window to see who is at the door before opening it.
- If you open the door, put the chain on first.
- Ask to see identification and verify it directly with the organisation before allowing anyone inside.
- Find the organisation’s official telephone number yourself rather than using a number provided by the caller or shown on their ID.
- Keep the door closed and locked while you make the verification call.
- If unsure, ask the caller to return when a trusted friend, relative, or neighbour can be with you.
- For planned utility visits, ask whether the company offers a password scheme.
- Trust your instincts—if something does not feel right, close the door and do not let them in.
Surrey Police encourage residents to share this advice with relatives, friends, and neighbours, especially those who may be more vulnerable to such approaches.
If you feel threatened or believe a crime is taking place, call 999 immediately. For non-emergency reports, use the online reporting service or call 101.
More information and advice about distraction burglary can be found on the Surrey Police website: https://www.surrey.police.uk/cp/crime-prevention/protect-home-crime/keep-burglars-out-property/